Return Policy
如果遇到任何运输或产品问题，请发送邮件至 service@furit.shop，详细说明并附上照片，说明您的请求原因。我们的团队将立即为您提供帮助。请确保您填写完整的地址信息，否则我们寄送的包裹可能会被退回，或者我们将忽略您的请求以避免麻烦。
RETURNS & EXCHANGES
All products are covered by a 30-day return and exchange policy from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition in which you received it, and properly packaged.
To request a return or exchange, please contact us at service@furit.shop within 30 days of receiving your order. Once your request is approved, we will provide return instructions.
Refunds may take up to 14 business days to process after we receive and inspect the returned item. You will receive an email confirmation once your refund has been issued.
Before returning any item, please review the following requirements:
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Your request must include your order number, the item being returned, the reason for the return, and whether you are requesting a refund or exchange.
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Please include clear photos or videos if the item is damaged, defective, incorrect, or different from the description on our website.
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After your request is approved, our customer service team will provide the correct return address. Do not send the item to the address shown on the original package unless instructed.
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After shipping the return, please send us the tracking number.
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All returned items will be inspected. Once the reported issue is confirmed, we will issue a refund or replacement.
ORDER CANCELLATIONS
Orders are generally processed within 3 business days after they are placed.
Unpaid Orders
If your order has not been paid, please contact us at service@furit.shop and provide your order number to request cancellation.
Paid Orders
If your order has already been paid, please contact us as soon as possible.
A full refund may be issued if the cancellation request is received before the order has been processed or shipped.
Once an order has been processed or shipped, it can no longer be canceled.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
You may be eligible for a partial refund, full refund, or replacement if you receive an item that is defective, damaged, broken, incomplete, or incorrect.
Please contact us at service@furit.shop within 30 days of delivery and provide your order number, a description of the issue, and clear photos or videos.
If the item was damaged during shipping, we may ask you to provide proof of damage from the shipping carrier.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. A confirmation email will be sent to the email address used when placing the order.
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Regular-priced items may be returned.
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Sale or final-sale items may not be eligible for return.
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Unauthorized returns sent without contacting customer service may be rejected.
LATE OR MISSING REFUNDS
Approved refunds are returned to the original payment method.
Credit card, debit card, and PayPal refunds may take 7–10 business days to appear after they are processed.
If you have not received your refund:
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Check your bank or PayPal account again.
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Contact your bank, card issuer, or payment provider.
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If you still have not received the refund after completing these steps, contact us at service@furit.shop.
RETURN SHIPPING
Customers are responsible for return shipping costs when the return is due to personal reasons, including:
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Change of mind
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Selecting the wrong size or color
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No longer wanting the item
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Disliking the style, color, or appearance
We will cover reasonable return shipping costs when the item is:
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Defective
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Damaged
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Missing parts or contents
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Incorrect
We do not charge a restocking fee.
HOW TO RETURN AN ITEM
To request a return, email service@furit.shop with your order number and reason for the return.
After your request is approved, our customer service team will provide the correct return instructions and address.
RETURN ADDRESS
Please do not send a return until it has been approved by our customer service team.
Authorized returns should be sent to:
3/F, Building A, Factory Building
Heyu Industrial Zone, Zancheng Community
Fuhai Street, Bao’an District
Shenzhen, China
Please use a trackable shipping service and include your order number inside the package.
CONTACT US
For questions about returns, exchanges, cancellations, damaged items, or refunds, contact: